We have yet to see a faulty jacket. However, if you do receive a faulty jacket, it comes with a 6-month warranty. This covers manufacturing faults but excludes normal wear and tear or incorrect use of the jacket. Incorrect use includes failing to follow the HOW DO I CARE FOR MY BATELA JACKET? guide.
When returning a defective product, please email a photograph of the defective item as well as your proof of purchase to firstname.lastname@example.org.
You will be advised whether the product can be repaired or whether it will need to be replaced. You also have the option of a refund/or credit. Batela South Africa will be liable for the delivery charges if the product is found to be defective. The decision between repairing or replacing will be that of Batela South Africa depending on availability and other relevant circumstances.