FAQ's

HOW DOES PAYMENT WORK?

We accept card payments online, using PayGate. As such, we can accept all Credit, Debit, Cheque & Hybrid cards issued by Visa™ | MasterCard® | American Express™ | Diners™

You are also welcome to contact us via info@batela.co.za to place an order, and pay via electronic funds transfer (EFT).

Otherwise, you can pay instore if you are buying from one of our stockists.

 

WHAT IS THE DELIVERY PROCESS AND COST?

Batela South Africa offers free delivery nationwide, either door-to-door or door-to-counter, depending on where you are located. Once payment has been received, your order will be delivered within 2 – 3 working days, depending on where you live. Please note that the COVID-19 pandemic occasionally affects delivery times. We apologise for the inconvenience that this may cause you, but wish to assure you that we and our courier company will do our best to get your jacket delivered swiftly.

 

WHERE CAN I FIND A BATELA STOCKIST?

Gauteng:

That’s It, Illovo Square
Odizee, Oaklands Shopping Centre, Oaklands
KocoBino, Sandton City
Mavungana Flyfishing, Illovo
Bryanston Country Club, Bryanston
McCullagh & Bothwell, Hyde Park
House of Envy, Bryanston
Tatoosh Boutique, Morningside
Tuesday’s Child, Douglasdale
Rosella, Menlyn Park
InDecent Fashion Emporium, Cape Connection Lifestyle Village, Maroelana
Ginger Fashion Studio, Midrand

 

Western Cape:

Dot Milton, Somerset West
Mediterraneo Emporium, Stellenbosch
Habits Fashion Boutique, Claremont, Cape Town
Matthew’s Boutique, Hermanus
Juno&Jax, Onrus
Love That, George
Flowy & Fashionable Boutique, Fancourt Hotel, George
The Old House Shop, Plettenberg Bay

 

Eastern Cape:

Love That, Village Square Shopping Centre, St Francis Bay
Love That, Walmer Park Shopping Centre, Port Elizabeth
B.Moved Athleisure, East London
Mayfield, Grahamstown

 

KwaZulu-Natal:

Jordyn MacKenzie, Durban
Frankie & Delilah, Piggly Wiggly, Midlands

 

North West:
Skoonsus, Brits

 

Mpumalanga:
Mavungana Flyfishing, Dullstroom

 

Lesotho:
Bonita Boutique, Maseru

 

If there is no Batela stockist in your area, you are welcome to place an order online, or email us directly at info@batela.co.za  

 

WHAT IS THE DELIVERY PROCESS AND COST?

Batela South Africa offers free delivery nationwide, either door-to-door or door-to-counter, depending on where you are located. Once payment has been received, your order will be delivered within 2 – 3 working days, depending on where you live.

 

WHAT WARRANTY DO BATELA JACKETS COME WITH?

There is a two (2) year warranty on all Batela Jackets. For more information, please read our Returns/Warranty Policy – Defective Products below.

 

RETURNS/WARRANTY POLICY – DEFECTIVE PRODUCTS

All Batela jackets come with a two (2) year warranty. This covers manufacturing faults but excludes normal wear and tear or incorrect use of the jacket. Incorrect use includes failing to follow the HOW DO I CARE FOR MY BATELA JACKET? guide.

If you deem a jacket to be defective, you have two (2) years from purchase of the jacket to notify us by email at info@batela.co.za together with a photo of the defective item and proof of purchase.

If our team finds that a jacket is defective, you will be advised whether the product can be repaired and/or whether it will need to be replaced. You also have the option of a refund/or credit. Batela South Africa will be liable for the delivery charges if the product is found to be defective. The decision between repairing or replacing will be that of Batela South Africa depending on availability and other relevant circumstances.

 

CAN I AMEND MY ORDER?

Our Batela team is really efficient in getting orders dispatched. You are welcome to send through any changes to your order, but they will only be actioned if your order has not already been dispatched. Changes to orders can be emailed to info@batela.co.za.

If your order has already been dispatched at the time of receipt of your requested change, you will need to follow our returns procedure, set out under Returns/Exchange Policy – Non-Defective Products below.  

 

CAN I CANCEL MY ORDER?  

Once placed, your order cannot be cancelled. Instead, you will need to follow the returns procedure, set out under Returns/Exchange Policy – Non-Defective Products below.  

 

CAN I RETURN MY ORDER?

Yes, if you are not satisfied with your Batela jacket, you have five (5) days from date of receipt of the garment to return it to obtain a full purchase price refund. For more information, please read our Returns/Exchange Policy – Non-Defective Products below. 

To proceed with your return, please email info@batela.co.za with your invoice number, photos (where relevant) & any further information on your return/or exchange.

 

CAN I EXCHANGE MY ORDER?

Yes, you have five (5) days from date of receipt of your Batela jacket to return it for exchange. Please read our Returns/Exchange Policy – Non-Defective Products below, for further details.

To proceed with your return, please email info@batela.co.za with your invoice number, photos (where necessary) & any further information on your return/or exchange. If you require an exchange, please include the details of the preferred Batela jacket. Please note that exchange is subject to stock availability.

 

I NO LONGER WANT TO RECEIVE THE NEWSLETTER. WHAT DO I DO?

We love sharing our latest news with you on our Batela jackets & upcoming Batela events. However, if you no longer wish to be included on our mailing list, please click on the unsubscribe link at the bottom of the last newsletter you received. You will be directed to a page where you can confirm that you wish to unsubscribe.

 

HOW DO I ENSURE I ORDER THE RIGHT SIZE?

Our sizing guide will help you select the right Batela jacket. Sizing guide is available below, under Size Guide. Otherwise, you are welcome to contact us at info@batela.co.za or on 082 929 4943 for more information.

 

HOW DO I CARE FOR MY BATELA JACKET?

 

The outer layer of your Batela jacket is made of polyurethane.* This material is
waterproof. The lining of your Batela jacket is either 100% cotton, fleece-lined or lined in a mesh material, depending on your choice of jacket.

*If you own a Murcia C3064 or Rioja C3068, the outer layer of your jacket is made of polyester; while the Getaria C3081 outer layer is made of nylon. These are all waterproof materials.

To clean your Batela jacket, we recommend that you hand wash it with care, and then hang it up to air dry inside out. Alternatively, machine wash it inside out on a cold & delicate gentle spin cycle. Do not tumble dry or dry clean your jacket.

To promote the longevity of your jacket, avoid exposure to extreme heat and/or high humidity for prolonged periods of time.

When storing your jacket, ensure that it is thoroughly dry before storing it, and that it is stored in a dry and well-ventilated space, avoiding high humidity.

If your Batela jacket gets creased, simply hang it up to air. If the creases remain, or you are pushed for time, we recommend using a steam iron to remove any creases.

 

PRODUCT SOLD-OUT – WILL YOU GET MORE STOCK?

Absolutely. We import our Batela jackets from Spain, and frequently place new orders. If we do not have the Batela jacket you are looking for, will gladly include it in our next order. Our Batela jackets are shipped via ocean freight, so the lead time is approximately four to six weeks.

 

I HAVE RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?

If your order is not correct, please let us know about it so that we can sort it out for you right away.

Please email us at info@batela.co.za with your invoice number, & details of the incorrect Batela jacket received or missing Batela jacket.

 

WHAT ARE YOUR HOURS OF OPERATION?

Email Enquiries: Please email us any time at info@batela.co.za. We will get back to you during office hours as soon as possible.

Otherwise, we are available over the telephone during business hours on 082 929 4943.

Kindly note that we do not have our own physical retail store.

 

SIZE GUIDE

Our Batela jackets are designed to fit the below sizes. Some styles may vary from these measurements but they can still be used as a guide.

If you wear a half size, are between sizes, or are looking to wear layered clothing with your Batela jacket, we suggest ordering the next size up.

EU SIZE	UK SIZE	BATELA SOUTH AFRICA SIZE
36	6	6/30
38	8	8/32
40	10	10/34
42	12	12/36
44	14	14/38
46	16	16/40
48	18	18/42
50	20	20/44

 

RETURNS/WARRANTY POLICY – DEFECTIVE PRODUCTS

We have yet to see a faulty jacket. However, if you do receive a faulty jacket, it comes with a 6-month warranty. This covers manufacturing faults but excludes normal wear and tear or incorrect use of the jacket. Incorrect use includes failing to follow the HOW DO I CARE FOR MY BATELA JACKET?  guide.

When returning a defective product, please email a photograph of the defective item as well as your proof of purchase to info@batela.co.za.

You will be advised whether the product can be repaired or whether it will need to be replaced. You also have the option of a refund/or credit. Batela South Africa will be liable for the delivery charges if the product is found to be defective. The decision between repairing or replacing will be that of Batela South Africa depending on availability and other relevant circumstances.

 

RETURNS/EXCHANGE POLICY – NON-DEFECTIVE PRODUCTS

NORMAL RETURNS:

If, for some reason, you wish to return your Batela jacket you will need to notify us within 5 days of receipt of your order. You may choose between a purchase price refund, product exchange or credit. You will need to return the Batela jacket to our offices in Johannesburg via courier/or by hand, at your own cost.

Please retain the jacket’s original packaging & swing tag, and do not wear the product. Please also ensure the items are returned in the exact condition they were received in in order to secure your refund, product exchange or credit.

If the incorrect jacket is delivered to you in error (i.e. it is not the product you purchased) please do not remove the jacket from its original packaging or try the product on at all. Please email info@batela.co.za to notify us of the error so that we can arrange collection of the jacket and deliver the correct one to you as soon as possible.

If your Batela jacket was purchased from one of our stockists and you would like to arrange an exchange, please return to the store and they will gladly assist.

WRONG SIZE:

Please email info@batela.co.za and we will gladly arrange the exchange. However, please note that you will be responsible for the collection fee as well as the redelivery fee of your chosen jacket.

 

DELIVERY POLICY

Batela South Africa does not have a physical retail store. We accept orders online or via info@batela.co.za and deliver nationwide. Regrettably, we do not allow for order collections from our office. Our Batela jackets are also available for purchase from various stockists throughout the country. View our stockists under WHERE CAN I FIND A BATELA STOCKIST?

Batela South Africa offers free delivery nationwide, either door-to-door or door-to-counter, depending on where you are located. Once payment has been received, your order will be delivered within 2 – 3 working days, depending on where you live.

Please provide your physical address for delivery. Batela South Africa cannot ship to P.O. Boxes, farms or rural areas. It is mandatory to leave a telephone or mobile number for the courier company to contact you during delivery hours.

Please note that our courier company does not move parcels over the weekend.

If you have any queries regarding delivery, please email us at info@batela.co.za.